Personal information is only collected when necessary and is supplied with consent.

Individuals or groups can, for instance, make an anonymous enquiry.

Prospective customers can visit our web site anonymously.

Marketing surveys for the purposes of improving customer service, for example, can be completed anonymously.

Personal details are required to link a customer with a product, to process and post a receipt, products, establish payments, and maintain the relationship between customers and ACCTV.

Each customer is given a unique order ID under which personal details are kept. This number and other details are used to verify an individual's identity when they make contact.

ACCTV has put in place procedural, physical and electronic means to safeguard the personal information of our supporters.

ACCTV has also verified the security and privacy provisions of other organisations with whom we provide information about supporters. These include our bank and mailhouse.

ACCTV will not rent, exchange or sell mailing lists of our supporters to other organisations.

Customers' information is kept both in hard copy and electronic forms. In either case, ACCTV has documented procedures to safeguard this information. Safeguards include storing copies of the information off-site.

Secure Socket Layer (SSL) Encryption is used when collecting or transferring credit card information via the internet, ensuring a secure environment for the transfer of your confidential data from your browser to our financial institution using the latest encryption technology from eSec Limited.

ACCTV staff will clearly identify themselves when making contact with customers, and all packages will contain ACCTV's logo and contact details.

Please contact:
ACCTV Shop, PO Box 1114, Mooloolaba, QLD 4557

Email:
[email protected]